Privacy Policy & Terms of Use

1. Introduction

Welcome to ESAP - Ethio Super Application Platform ("Platform", "we", "our", or "us").

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you use our websites, mobile applications, online marketplace services, property rental services, auction marketplace, equipment rental marketplace, educational services, employment services, customer support services, and future products and digital services.

By using our Platform, you agree to this Privacy Policy.

2. Information We Collect

Depending on the services you use, we may collect:

We do not intentionally store complete payment card information unless required by an approved payment provider.

3. How We Use Your Information

We use your information to:

• Create your account
• Authenticate users
• Provide requested services
• Process listings
• Enable communication
• Prevent fraud
• Improve our services
• Analyze platform usage
• Provide customer support
• Send important notifications
• Meet legal obligations

4. Listing Information

Listings submitted to the Platform may become publicly visible, including property descriptions, listing images, business information, general location, pricing, availability, and phone numbers only when revealed through the Platform or displayed by the listing owner.

Users are responsible for ensuring they have the legal right to publish listing information.

5. Cookies

We may use cookies and similar technologies to maintain login sessions, remember preferences, improve performance, analyze traffic, and prevent fraud.

You may disable cookies in your browser, although some features may no longer function properly.

6. Sharing Information

We do not sell personal information.

We may share information with:

• Hosting providers
• Cloud infrastructure providers
• Authentication providers
• Analytics providers
• Payment providers
• Government authorities when legally required
• Professional advisers assisting our business

Each provider is expected to protect your information appropriately.

7. International Users

Our services may be hosted in multiple countries.

Your information may be processed outside your country of residence.

We take reasonable measures to protect your information regardless of where it is processed.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards, including:

• Encrypted connections (HTTPS)
• Secure authentication
• Role-based access controls
• Audit logging
• Database security
• Regular software updates

While we strive to protect your information, no online service can guarantee absolute security.

9. Data Retention

We retain information only as long as necessary to provide services, resolve disputes, comply with legal obligations, prevent fraud, and maintain business records.

When information is no longer needed, we will delete or anonymize it where reasonably practicable.

10. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account, subject to legal or operational requirements
• Request a copy of your information
• Object to certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us using the information below.

11. Children's Privacy

Our general marketplace services are not intended for children under 13 years of age, or the minimum legal age in the applicable jurisdiction.

Educational services designed for children may collect limited information through parents, guardians, or authorized educational institutions in accordance with applicable law.

12. Third-Party Services

Our Platform may include links to third-party websites or services.

We are not responsible for their privacy practices or content.

Users should review the privacy policies of those third parties before using their services.

13. Changes to this Policy

We may update this Privacy Policy from time to time.

Material changes will be posted on the Platform with an updated revision date.

Continued use of the Platform after changes become effective constitutes acceptance of the updated policy.

14. Contact

Questions regarding this Privacy Policy may be directed to privacy@yourdomain.com, support@yourdomain.com, or the Official Support Bot on Telegram.

1. Acceptance

By using the Platform, you agree to these Terms of Use.

If you do not agree, do not use the Platform.

2. Eligibility

You must:

• Be legally able to enter into a binding agreement under applicable law, or use the Platform with the permission and supervision of a parent or guardian where legally permitted.
• Provide accurate information.
• Keep your account secure.

3. User Accounts

You are responsible for:

• Maintaining password confidentiality
• Activities under your account
• Providing accurate information
• Updating your information

We may suspend accounts used fraudulently or in violation of these Terms.

4. Marketplace Services

The Platform provides marketplace services including property listings, equipment rental, auction listings, future education services, and future employment services.

We facilitate connections between users and generally are not a party to transactions between buyers, sellers, renters, landlords, tenants, employers, candidates, or students unless explicitly stated.

5. Listing Responsibility

Users are solely responsible for:

• Ownership or authority to list
• Accuracy of information
• Pricing
• Availability
• Compliance with applicable laws
• Images
• Descriptions

We may remove listings that violate these Terms or applicable law.

6. Payments

During the MVP stage, many services may be offered free of charge.

Future paid services may include premium listings, phone number reveals, subscription plans, advertising, and marketplace commissions.

Payment methods may include Telebirr, bank transfer, and other approved payment providers.

Refund policies, where applicable, will be communicated at the time of purchase.

7. Prohibited Activities

Users must not:

• Post false information
• Commit fraud
• Upload malware
• Harass others
• Violate laws
• Infringe intellectual property rights
• Manipulate auctions
• Create fake accounts
• Impersonate others
• Circumvent platform security
• Collect data from other users without authorization

8. Intellectual Property

The Platform, including software, logos, branding, and original content, is owned by ESAP - Ethio Super Application Platform or its licensors.

Users retain ownership of content they submit but grant us a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute such content solely for operating, improving, and promoting the Platform.

9. User Content

You remain responsible for:

• Listings
• Photos
• Videos
• Comments
• Messages
• Reviews

You represent that you have the necessary rights to upload and share this content.

10. Suspension and Termination

We may suspend or terminate accounts that:

• Violate these Terms
• Present security risks
• Engage in fraud
• Receive repeated substantiated complaints
• Are required by law

11. Disclaimer

The Platform is provided "as is" and "as available."

We do not guarantee continuous availability, error-free operation, successful transactions, or accuracy of user-submitted information.

Users should independently verify information before entering into transactions.

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

• Indirect damages
• Lost profits
• Lost business opportunities
• Loss of data
• Disputes between users
• Fraud committed by users
• Delays or interruptions beyond our reasonable control

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

13. Indemnification

Users agree to indemnify and hold the Platform, its owners, employees, and affiliates harmless from claims arising from their content, listings, misuse of the Platform, or violation of these Terms or applicable law.

14. Governing Law

These Terms are intended to operate internationally.

Unless mandatory local law requires otherwise, disputes shall be governed by the laws designated by the Platform in its applicable agreements. For users in jurisdictions with mandatory consumer protection laws, those laws continue to apply where required.

15. Changes

We may update these Terms periodically.

Continued use of the Platform constitutes acceptance of updated Terms after they become effective.

16. Contact

Questions regarding these Terms may be directed to the Legal Department at legal@yourdomain.com or support@yourdomain.com.